- #1
- Annejayasinghe[OP]
- Newbie
- Dec 20, 2022
- 7 posts
- 2 upvotes
Dec 21st, 2022 10:41 pm
Canadian outlet - issue with a return
I bought a phone in Walmart.ca which was sold by Canadian outlet. I returned the item to Canadian outlet already. But they are refusing that they received the returned item by Canada post with tracking no. It seems Canadian outlet is a scamming/cheating me. How I can take action against them?
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15 replies
- #2
- aaron158
- Deal Addict
- Nov 25, 2004
- 4986 posts
- 3965 upvotes
- London
Dec 22nd, 2022 2:39 pm
Annejayasinghe wrote: ↑I bought a phone in Walmart.ca which was sold by Canadian outlet. I returned the item to Canadian outlet already. But they are refusing that they received the returned item by Canada post with tracking no. It seems Canadian outlet is a scamming/cheating me. How I can take action against them?
u have tracking with proof it was delivered?
how did u pay for it if it was paypal just log in to your paypal account and open a dispute.
if it was credit card call the number on the back of your credit card and when u get though to c/s just tell them u want to dispute a charge give them the date and amount they will walk u though the rest of the process.
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- #3
- Annejayasinghe[OP]
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- Dec 20, 2022
- 7 posts
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Dec 22nd, 2022 4:20 pm
Yea I have the tracking no. And I already open a case with Canada post as per the Canadian outlet advise. But I’m pretty sure that shop is playing around.
I paid by credit card and order was placed in November 29th. Do you think I can still dispute the payment?
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- #4
- aaron158
- Deal Addict
- Nov 25, 2004
- 4986 posts
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- London
Dec 22nd, 2022 4:21 pm
Annejayasinghe wrote: ↑Yea I have the tracking no. And I already open a case with Canada post as per the Canadian outlet advise. But I’m pretty sure that shop is playing around.
I paid by credit card and order was placed in November 29th. Do you think I can still dispute the payment?
should be fine u normally have upto 180 days to dispute.
just call the number on the back of the card and ask them to dispute the charge say u returned it u have tracking showing it was returned and there refusing to issue the refund.
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- #5
- tew
- Deal Guru
- Jun 13, 2010
- 10648 posts
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- GTA
Dec 22nd, 2022 4:36 pm
Annejayasinghe wrote: ↑Yea I have the tracking no. And I already open a case with Canada post as per the Canadian outlet advise. But I’m pretty sure that shop is playing around.
I paid by credit card and order was placed in November 29th. Do you think I can still dispute the payment?
Does the tracking say the package was delivered to them? If not, then call CP to open an investigation. If yes, then there is no need to contact CP, tell Canadian Outlet that they did receive it and to issue a refund right away, if they refuse do a charge back. And stop buying from any marketplace sellers.
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- #6
- Annejayasinghe[OP]
- Newbie
- Dec 20, 2022
- 7 posts
- 2 upvotes
Dec 22nd, 2022 4:47 pm
Yes it’s already delivered. And it was insured. But it covers only $100. I opened a case with Canada post waiting for the report. Do you think I can make an entry with police against them?
I’ll try to dispute the charge with the bank
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- #7
- Annejayasinghe[OP]
- Newbie
- Dec 20, 2022
- 7 posts
- 2 upvotes
Dec 22nd, 2022 5:38 pm
Hi I have no words to thank you. I called to the bank. They said me to wait 15 days after the delivery to see if they refund. If not the bank can proceed it seems.
You’re a hero. Thanks so much for the information @aaron158
You have no idea the value of the help you jut did
I’ll keep you posted once I receive the refund. Merry Christmas! Thank you so much
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- #8
- DavidSan
- Member
- Apr 15, 2020
- 396 posts
- 145 upvotes
Mar 5th, 2023 9:08 pm
Hi OP, just wondering if you ended up getting the chargeback successfully or Canadian Outlet gave you a refund?
Which phone did you buy? I am considering if I should be a Pixel 6A from them
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- #9
- Annejayasinghe[OP]
- Newbie
- Dec 20, 2022
- 7 posts
- 2 upvotes
Mar 5th, 2023 9:57 pm
Sorry Missed to answer for your second part. I don’t recommend to buy from 3rd party sellers from Walmart as nobody need any extra hassle like I had for 1 month.
If it’s below $150 I recommend to go for it. Because you can exchange or refund items below that amount at the store. Hope this helps.
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- #10
- Angiiemaroor
- Newbie
- Mar 24, 2023
- 1 posts
Mar 25th, 2023 10:51 am
Hi i did the exact same thing. How did you contant canadian outlet? When i look it up nothing comes up
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- #11
- Annejayasinghe[OP]
- Newbie
- Dec 20, 2022
- 7 posts
- 2 upvotes
Mar 27th, 2023 9:48 am
Hi,I bought through Walmart. So Walmart customer support redirect me with them. I contacted through emails.
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- #12
- lutfor2024
- Newbie
- Sep 12, 2024
- 3 posts
- 2 upvotes
Sep 13th, 2024 6:17 pm
They are scammers. Bought a OnePlus 12R phone today from there store and they gave me the Indian version which is cheaper than the Canadian version. When buying they didn't mention that it's the Indian version, not the Canadian one. It came with an Indian outlet and not the Canadian one when you order from the OnePlus website. Also I checked the OnePlus website. The Canadian version has more bands than the Indian one so signal can fluctuate. Also they now refusing to return the item
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- #13
- Annejayasinghe[OP]
- Newbie
- Dec 20, 2022
- 7 posts
- 2 upvotes
Sep 14th, 2024 1:20 pm
Hi, I’m sorry to hear that.If you just bought it you can try with the bank to dispute it if it is mentioned in the agreement.
I bought online so it was not a problem to me.
Don't buy electronics from these small shops if possible.
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- #14
- aaron158
- Deal Addict
- Nov 25, 2004
- 4986 posts
- 3965 upvotes
- London
Sep 16th, 2024 1:32 am
lutfor2024 wrote: ↑They are scammers. Bought a OnePlus 12R phone today from there store and they gave me the Indian version which is cheaper than the Canadian version. When buying they didn't mention that it's the Indian version, not the Canadian one. It came with an Indian outlet and not the Canadian one when you order from the OnePlus website. Also I checked the OnePlus website. The Canadian version has more bands than the Indian one so signal can fluctuate. Also they now refusing to return the item
if the price is below $250 u can just return it to any walmart store for a full refund.
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- #15
- lutfor2024
- Newbie
- Sep 12, 2024
- 3 posts
- 2 upvotes
Sep 16th, 2024 8:33 am
I paid 675
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- #16
- Mikebell12345
- Newbie
- Sep 15, 2024
- 0 posts
Sep 16th, 2024 9:49 am
If you got this from Walmart they said they handle all refunds and returns
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