Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped from our location in Poland. Typical delivery times are:

🇵🇱 Poland: 2–5 business days after dispatch

Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.

🌍 Do you ship internationally?
At this time, we ship exclusively within Poland to ensure fast and reliable delivery. Please enter your address at checkout to confirm availability.

🔍 How can I track my order?
After dispatch, we’ll send you a tracking link via email so you can check your shipment’s status in real time.

💳 What payment methods do you accept?
We accept secure and widely used payment options in Poland, including:

• Visa

• Mastercard

• Bank transfer (selected banks)

All transactions are encrypted to protect your data.

⏳ What if my order is delayed?
While most orders arrive on time, delays can occur due to public holidays, weather conditions, or courier issues. If your order hasn’t arrived within the expected timeframe, please email us at trehrechie@op.pl with your order number, and we’ll assist you promptly.

🔁 Can I return my purchase?
Yes! You may return items within 30 days of delivery, provided they are unused, undamaged, and in their original packaging. Please contact us first for detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
Please notify us within 7 days of delivery by emailing trehrechie@op.pl with your order details and clear photos of the problem. We will arrange a replacement, refund, or store credit as appropriate.

💬 Need more help?
We’re here for you! Contact us anytime:

📧 Email: trehrechie@op.pl
📞 Phone: +48 780 623 365
🏢 Address: Michalina Wilk, Mickiewicza 245, 37-420 Przędzel, Poland
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET